Shipping & Returns

Rates, deadlines & shipping areas

 

The order is deemed accepted when the payment has been accepted by Brùme.
Please refer to the GSC for more details.


All orders placed before noon, Monday to Friday (excluding holidays & week-end) is processed the same day or the next in most cases.
There are sometimes periods of affluence, and we thank you in advance for your understanding.


Below are detailed the different options, times and rates of shipments according to your shipping area.

Metropolitan France

Point Relais           order – 60 €           4 €


Point Relais           order + 60 €          Free


2 days via Chronopost Shop to Shop

 

Standard          order – 60 €           5 €


Standard          order + 60 €          Free


2 days Via Collissimo

 

Express          order – 60 €          10 €


Express          order + 60 €         5 €


1 day Via Chronopost Chrono 18

 


DOM TOM zone 1

 

Standard           order – 200 €           15 €


Standard           order + 200 €          Free


7 days via Collissimo

 

DOM TOM zone 2

 

Standard           order – 200 €           20 €


Standard           order + 200 €           5 €


10 days via Collissimo

 

European Union

 

Point Relais order – 100 € 5 €


Point Relais order + 100 € Free


2 to 6 days via Chronopost Chrono Relay, & Mondial Relay only for Spain,

 

Germany & Benelux

 

Standard           order – 100 €           8 €


Standard           order + 100 €          Free


2 to 4 days Via Chronopost Chrono classic

 

Express           order – 200 €           12 €


Express           order + 200 €          Free


1 to 3 days via Chronopost International Parcel

Swiss

 

Standard 20 € Fedex 3 days, Free for an order over 300 €.

 

 

Rest of Europe

 

Standard           order – 150 €           10 €


Standard           order + 150 €          Free


3 to 4 days via Chronopost Classic

Express           order – 150 €          15 €


Express           order + 150 €         10 €


1 day via Chronopost International Parcel

 


USA & Canada

 

Standard           order – 200 €           15 €


Standard           order + 200 €          Free


5 to 8 days via Collissimo

 


Express           order – 200 €           30 €


Express           order + 200 €          20 €


Express           order + 300 €          Free


2 to 3 days Via Fedex International Priotiy

 

Rest of the world

 

Express           order – 200 €           30 €


Express           order + 200 €          20 €


Express           order + 300 €          Free


2 to 6 days Via Chronopost International Parcel


Zone Details

 

DOM TOM Zone 1

Réunion, Mayotte, Guadeloupe, Martinique, Saint Barthélemy, Saint Pierre and Miquelon, French Guiana

 

DOM TOM Zone 2

Antarctica, Southern Territories, New Caledonia, Polynesia, Wallis and Futuna

 

European Union

Belgium, Germany, Italy, Austria, Denmark, Spain, Finland, Ireland, Luxembourg, Netherlands, Portugal, United Kingdom, Sweden, Greece

 

Rest of Europe

Cyprus, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Czech Republic, Slovakia, Slovenia

The delivery deadlines are based on the commitment of the various service providers, and in no case the responsibility can be rejected on Brûme.

 

Outside the European Union, customs or import taxes may be added to the price of our products and remain the responsibility of the Customer. It is therefore the responsibility of the Customer to inquire about their amount at their local customs office.

RETURN AND RIGHT OF CUSTOMER RETRACTION

In accordance with Article L. 121-20 of the Consumer Code, the Customer has the right of withdrawal of fourteen (14) days from the date of receipt of the product to return your product at Brune and without have to justify any reason.
The returned products must imperatively be in a perfect state of resale, in their state of origin (packing, accessories, notice …), duly sealed, allowing their return on the market in new condition, accompanied by the invoice of purchase, and accompanied by your order number.
Any risk related to the return of the product is the responsibility of the customer. Damaged, soiled or incomplete products are not taken back.

Brùme will proceed to the exchange of the product or to the refund of the corresponding sum minus any shipping costs, at the latest within 14 days following the date on which we are informed of your withdrawal decision, unless justified delay.

 

To return a product:

– Contact customer service by email at mailto:contact@brume-cosmetic.com to inform him of the return
– The Customer must specify his last name, first name, the order number and the reference of the product (s) concerned.
– The Customer must send the concerned product (s) to the following address:

 

SAS Brûme
8 rue Villehardouin
75003 Paris

 

Please enclose the completed form in the return package:

 


 

Brùme

8 rue Villehardouin

75003 Paris

contact@brume-cosmetic.com

I hereby notify you of my withdrawal from the contract for the sale of the property below :

Order number :

Date of order :

Customer name :

Customer delivery address :

Customer signature :

Date :

 


 

We advise the Customer to choose the return of the parcel by followed mail, because it would be lost during the mailing, the responsibility of Brûme cannot be committed.

 

 

PROBLEMS WITH DELIVERY


Each delivery is said to be validated as soon as the Products are made available to the Customer by the carrier, materialized by the control system used by the carrier (flash).
No dispute relating to the delivery itself will be possible if the package appears to have been delivered, the carrier’s computer system serving as proof.

 

 

Damaged package

If the Customer has any doubt of any nature whatsoever (traces of liquids, damaged, damaged, seems to have been opened) on the condition or the contents of his package, he is obliged:
– to apply the procedure Colissimo, Mondial Relay, Chronopost, DHL, UPS and Fedex (in particular to report the damages due, all claims and reserves) and to refuse the goods by immediately issuing a statement of anomaly to the postman ( finding 170), Mondial Relay, Chronopost, UPS, DHL and Fedex.
The company Brùme advises the Customer to indicate any anomaly on the delivery note, in handwritten form, accompanied by his signature. Not to open the package and refuse it by making as soon as possible a finding of anomaly directly with the carrier or report it without having opened at the nearest post office within 3 working days after receipt of the parcels in order to establish a “finding of spoliation”. The customer can also take photos, which will act as proof.

 

It is advisable to announce, under an imperative deadline of 3 days after reception, these incidents to www.brume-cosmetic.com with the following e-mail address: contact@brume-cosmetic.com taking care to join to his sending a copy of the complaint addressed to the carrier concerned.
After the period of 3 days, Brûme cannot turn against the carrier, and thus obtain compensation neither for Brûme, nor for the Customer.

 

 

Customer Issues

Parcel that could not be delivered by the carrier: The Customer must ensure that his personal data provided during the validation of his order are complete and accurate. Brûme cannot be held responsible for the impossibility of delivering the order if the customer’s data contains an omission, an error or is incomplete.

 

In case of return to the shipper (company brûme) on NPI grounds for incomplete or incorrect address, the costs of returning the package will be billed to the Customer.
The electronic tracking has been delivered, the carrier’s electronic tracking system (flash) being taken as proof.

 

In the case of a package not recovered at relay points or post office after the contractual period, the package is returned to Brûme. Return shipping costs will be billed to the Customer.